Acceptance of these terms
By accessing Sulan.bio, creating an order, submitting information through checkout or using any service made available through this website, you agree to these Terms & Conditions.
If you do not agree to these terms, you should not use the website or place an order.
Research-use products
Sulan Bio products are supplied strictly for laboratory, analytical and research purposes unless expressly stated otherwise on the relevant product page.
Products sold through Sulan Bio are not intended for human consumption, medical use, therapeutic use, diagnosis, treatment, prevention of disease or self-administration.
The customer is responsible for determining whether a product is lawful and appropriate for its intended research purpose in the customer's jurisdiction.
Customer eligibility
By placing an order, you represent that you are legally capable of entering into a binding agreement and are authorised to purchase and receive the products ordered.
You are responsible for supplying accurate contact, delivery and payment information.
Sulan Bio may refuse service where information appears incomplete, inaccurate, fraudulent, abusive or otherwise unsuitable for fulfilment.
Product information
Sulan Bio aims to present product descriptions, available strengths, vial quantities, batch references, pricing and other information as accurately as reasonably possible.
Product images may be representative. Packaging, labelling, presentation and minor visual characteristics may vary between batches.
Availability may change without notice. A product displayed as available on the website may become unavailable before an order enters fulfilment.
Orders and acceptance
Completing checkout constitutes a request to purchase the selected products. It does not guarantee that the order has been accepted for fulfilment.
Sulan Bio may review an order for payment confirmation, inventory availability, shipping eligibility, pricing, address accuracy and security before fulfilment begins.
We may decline, cancel or request clarification regarding an order where necessary.
Payments
Available payment methods are displayed during checkout. Where cryptocurrency payment is used, the customer is responsible for sending the correct asset, amount and network to the payment address displayed for that order.
Blockchain transactions are generally irreversible. Sulan Bio is not responsible for funds sent to an incorrect address, through an unsupported network or using an unsupported asset.
Payment detection, blockchain confirmations and exchange rate calculations may take time to update after a transfer is submitted.
Shipping and fulfilment
Sulan Bio offers tracked international fulfilment to supported destinations. Shipping methods and estimated delivery periods may vary by country.
Delivery estimates are provided as estimates only and are not guaranteed delivery dates.
Courier handling, customs review, public holidays, local delivery conditions and other circumstances outside Sulan Bio's direct control may affect delivery times.
View Shipping Information→Customs and import responsibilities
International customers are responsible for ensuring that the products ordered may legally be imported, received and possessed in their destination jurisdiction.
Customs authorities may inspect, delay, hold, refuse or otherwise process shipments according to local law.
Any duties, taxes, fees, import requirements or regulatory obligations imposed by the destination jurisdiction remain the customer's responsibility unless expressly stated otherwise during checkout.
Returns, replacements and refunds
Eligibility for a refund, replacement or other resolution depends on the circumstances of the order and the applicable Sulan Bio refund policy.
Customers should contact support promptly if an order is damaged, incomplete, materially incorrect or subject to a delivery issue.
View Refund Policy→COA and analytical documentation
Selected products or batches may include Certificates of Analysis, analytical reports, purity results, task numbers, verification keys or other supporting documentation.
Analytical information relates only to the specific sample or batch identified in the corresponding record. It should not be interpreted as a guarantee regarding unrelated batches, future batches or every unit of a product.
Where an external laboratory record is available, users may be directed to the relevant third-party verification service.
Browse COA Records→Prohibited use
You may not use Sulan.bio or products purchased through it for unlawful activity, fraudulent transactions, prohibited import activity, unauthorised resale or any purpose that violates applicable law.
You may not interfere with the website, attempt to obtain unauthorised access to systems, misuse checkout or tracking services, scrape protected data or impersonate another person or organisation.
Limitation of liability
To the maximum extent permitted by applicable law, Sulan Bio is not liable for indirect, incidental, consequential or special losses arising from website use, delivery delay, third-party services, blockchain transactions or misuse of supplied products.
Nothing in these terms excludes any right or liability that cannot legally be excluded or limited.
Intellectual property
The Sulan Bio name, branding, website design, graphics, written content and other original website materials are protected by applicable intellectual property rights.
You may not reproduce, republish, distribute or commercially exploit Sulan Bio website content without permission, except where permitted by law.
Privacy and personal information
Information submitted through the website may be processed for ordering, payment administration, fraud prevention, customer support, shipping, analytics and other legitimate operational purposes.
Read Privacy Policy→Changes to these terms
Sulan Bio may update these Terms & Conditions to reflect changes to the website, fulfilment processes, payment systems, policies, products or legal requirements.
The version published on this page applies from its stated effective date. Continued use of the website after an update constitutes acceptance of the revised terms.
Contact
Questions relating to an order, fulfilment, these terms or other Sulan Bio policies can be submitted through the contact page.